Tele Calling Executive

Job Summary

We are looking for a Telecalling Executive to support patient communication and appointment coordination. The role involves handling calls, providing information about healthcare services, scheduling appointments, following up on enquiries, and maintaining accurate patient communication records.

The ideal candidate should have good communication skills, a professional telephone manner, and a patient-focused approach.

Key Responsibilities

• Make outbound calls to prospective and existing patients.
• Handle inbound calls and respond to general enquiries professionally.
• Provide information about available healthcare services and appointments.
• Schedule, reschedule, and confirm patient appointments.
• Follow up on patient enquiries, consultations, and healthcare services.
• Maintain accurate records of calls and follow-ups using CRM or internal systems.
• Coordinate with reception and clinical teams regarding appointment schedules.
• Work towards assigned daily, weekly, and monthly call and appointment targets.
• Address routine patient queries and escalate complex concerns to the appropriate team.
• Maintain confidentiality of patient information and follow organizational policies.
• Build positive relationships with patients through courteous and professional communication.

Qualifications

• Bachelor's degree or Diploma in any discipline.
• Candidates with relevant certifications in customer service, sales, or communication may be preferred.

Experience

• 1–2 years of experience in telecalling, customer service, telesales, healthcare coordination, or a similar customer-facing role is preferred.
• Freshers with strong communication skills may also be considered.

Required Skills

• Good verbal communication skills in Malayalam and English.
• Hindi communication skills will be an added advantage.
• Good telephone etiquette and active listening skills.
• Strong customer service and interpersonal skills.
• Basic computer knowledge and familiarity with MS Office.
• Experience with CRM or patient management software is an advantage.
• Good persuasion and relationship-building skills.
• Ability to work in a target-oriented environment.
• Good organizational and time-management skills.
• Positive and patient-focused attitude.

Benefits

• Accommodation support, subject to company policy.
• Opportunity to work in a professional healthcare environment.
• Supportive and collaborative workplace.
• Career growth and learning opportunities.

How to Apply:
Interested candidates can apply with their updated CV. Shortlisted candidates will be contacted for the next stage of the selection process.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person