Tele Calling Executive

• We are looking for a proactive and target-oriented B2B Debt Recovery Executive responsible for managing outstanding business-to-business receivables and ensuring timely collection of payments from corporate clients. The candidate will communicate with clients professionally, understand payment issues, negotiate payment commitments, and follow up consistently until outstanding dues are recovered.
• Key Responsibilities
• • Contact B2B clients through calls, emails, and other professional communication channels regarding outstanding payments.
• • Follow up with customers for overdue invoices and ensure timely payment collection.
• • Understand reasons for payment delays and coordinate with clients to resolve payment-related issues.
• • Negotiate and agree on realistic payment commitments and follow up until closure.
• • Maintain accurate records of outstanding invoices, customer interactions, commitments, and collection status.
• • Coordinate with the Sales, Accounts, Finance, and Operations teams to resolve disputes affecting payment.
• • Escalate high-risk or long-pending accounts to the reporting manager.
• • Meet monthly collection and recovery targets.
• • Prepare regular reports on collections, pending receivables, ageing, and promised payments.
• • Maintain professional relationships with clients while being firm and persistent in recovery follow-ups.
• • Ensure all recovery activities are carried out in accordance with company policies and professional standards.
• • Required Skills
• • Excellent communication and negotiation skills
• • Strong follow-up and persuasion abilities
• • Good interpersonal and relationship-management skills
• • Ability to handle difficult conversations professionally
• • Target-oriented and result-driven approach
• • Good knowledge of MS Excel / Google Sheets
• • Ability to maintain accurate records and prepare reports
• • Strong problem-solving and analytical skills
• • Ability to work under pressure and meet collection targets
• Qualification & Experience
• Education: Graduate in any discipline preferred.
• Experience: 1–3 years in B2B debt collection, accounts receivable, telecalling, collections, credit control, or a related field.
• Experience dealing with corporate/business clients will be an advantage.
• Key Performance Indicators (KPIs)
• • Monthly collection achieved
• • Recovery percentage
• • Outstanding/overdue reduction
• • Number of accounts successfully closed
• • Promise-to-pay conversion and adherence
• • Follow-up effectiveness
• • Ageing of receivables
• Ideal Candidate:
• Someone who is confident, persistent, commercially aware, and comfortable speaking with business owners, finance teams, and corporate decision-makers, while maintaining professionalism throughout the recovery process.

Pay: ₹15,000.00 - ₹23,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Work Location: In person