Tele Calling Executive

Job Title: Telecaller / Travel Sales Executive

Company: Travels & Travel Club Private Limited

Location: Kozhikode / Kochi, Kerala (Full-time, On-site)

Experience Required: 0–2 years (Freshers and experienced candidates welcome)

Job Summary

We are looking for energetic, enthusiastic, and customer-focused Telecallers / Travel Sales Executives to join our team. In this role, you will interact with potential clients, introduce our travel packages and club memberships, handle inquiries, and assist customers in planning their dream trips.

No prior telecalling experience is required—freshers with good communication skills and a passion for travel/customer service are encouraged to apply! Complete training will be provided.

Key Responsibilities

Customer Outreach: Make outbound calls to leads and handle inbound inquiries regarding tour packages, itineraries, and club membership benefits.

Lead Conversion: Understand client travel preferences, answer queries clearly, and convert prospective leads into bookings.

Follow-up Management: Maintain regular follow-ups with interested clients via phone calls and WhatsApp/email.

Database Maintenance: Update daily call logs, lead status, and client details accurately in the internal system/CRM.

Customer Support: Provide friendly, polite, and helpful information regarding destinations, pricing, and booking procedures.

Feedback Collection: Gather customer feedback to help improve service quality and guest satisfaction.

Requirements & Qualifications

Education: Higher Secondary (12th Pass) or Any Bachelor’s Degree (BBA, B.Com, B.A., MSW, etc.).

Experience: 0–2 years. Freshers are fully welcome. Prior experience in telecalling, telesales, or customer support is a plus.

Skills & Abilities:

Good spoken communication skills in Malayalam (English and Hindi are added advantages).

Friendly, persuasive, and pleasant telephone manner.

Basic computer and smartphone knowledge (WhatsApp, MS Excel, basic web browsing).

Enthusiastic attitude towards learning about travel destinations and packages.

Benefits & Work Environment

Competitive fixed monthly salary + attractive performance-based incentives / commissions on bookings

Comprehensive training program provided for freshers

Opportunity to grow into travel sales, operations, or tour manager roles

Friendly, encouraging, and supportive team environment

Schedule & Location

Day Shift: Monday to Saturday

Job Type: Full-time

Application Question(s) for Applicants:

1.⁠ ⁠What languages are you comfortable speaking fluently (e.g., Malayalam, English, Hindi)?

2.⁠ ⁠Are you comfortable making outbound calls to potential clients to present tour packages?

3.⁠ ⁠What is your notice period / how soon can you join us?

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person