Tele Calling Executive

Key Responsibilities1. Telecalling & Customer Relationship Management

• Make outbound calls to prospective and existing customers.
• Handle incoming calls and respond to customer queries professionally.
• Follow up with leads, customers, business associates and pending enquiries.
• Explain company products, services, offers and business opportunities to customers.
• Maintain regular communication with customers to ensure proper follow-up and service.
• Maintain and update customer databases, call records and follow-up schedules.
• Generate leads and coordinate with the sales team for business development.

2. Operations & Coordination

• Manage day-to-day operational activities and ensure timely execution of assigned tasks.
• Coordinate with sales, accounts, warehouse, dispatch and other departments as required.
• Monitor customer orders, pending requests, deliveries and operational updates.
• Maintain proper records of orders, invoices, payments and other business transactions.
• Follow up on pending operational issues and ensure timely resolution.
• Assist management in monitoring daily business activities and workflow.
• Prepare daily, weekly and monthly operational reports.

3. Administrative Responsibilities

• Maintain office documents, files, registers and digital records.
• Handle data entry, documentation, email correspondence and report preparation.
• Prepare Excel sheets, customer lists, MIS reports and other administrative statements.
• Maintain employee, customer and vendor records as required.
• Assist in preparing quotations, invoices, purchase orders and other business documents.
• Coordinate meetings, appointments and internal communication.
• Support management in routine administrative activities and special assignments.

4. Reporting & Management Support

• Provide regular updates to management regarding calls, customer follow-ups and operational activities.
• Maintain accurate records of daily work and pending tasks.
• Identify operational issues and coordinate with the concerned departments for resolution.
• Ensure that all assigned responsibilities are completed within the stipulated timelines.

Required Skills & Qualifications

• Graduate in any discipline; candidates with relevant experience will be preferred.
• Good verbal communication skills and a professional telephone manner.
• Basic to intermediate knowledge of MS Excel, MS Word and email.
• Good data-entry skills and attention to detail.
• Strong organizational, coordination and follow-up skills.
• Ability to handle multiple tasks and work independently.
• Customer-oriented attitude with a positive and responsible approach.

Experience

• Freshers may apply if they have good communication and computer skills.
• Candidates with experience in telecalling, customer service, office administration, back-office operations or sales coordination will be preferred.

Pay: ₹8,894.75 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person