Tele Calling Executive

Company: U Fly International Aviation Academy

Department: Admissions / Sales

Position: Telecalling Executive

Location: Palarivattom, Kochi

Employment Type: Full-Time

Job Summary

U Fly International Aviation Academy is looking for an enthusiastic and confident Telecalling Executive to support our admissions and student counselling team. The candidate will be responsible for contacting prospective students, explaining aviation and related courses, following up on leads, and assisting in converting enquiries into admissions.

Key Responsibilities

• Make outbound calls to prospective students and parents regarding academy courses and programs.
• Respond to enquiries received through phone calls, websites, social media, and other sources.
• Explain course details, eligibility, fees, duration, career opportunities, and admission procedures.
• Understand students' requirements and provide relevant course information.
• Follow up regularly with interested candidates and maintain proper communication.
• Schedule appointments for students with the Academic Counselor or Admissions Team.
• Maintain accurate records of calls, enquiries, follow-ups, and admissions.
• Achieve daily and monthly calling and lead-conversion targets.
• Build a positive relationship with prospective students and parents.
• Coordinate with the admissions and marketing teams to ensure effective lead management.
• Provide regular reports on lead status and follow-up activities.
• Handle student queries professionally and escalate complex issues to the concerned department.

Educational Qualifications

• Minimum 12th Pass; a Bachelor's Degree in any discipline is preferred.
• Candidates with a diploma or certification in Sales, Marketing, Customer Service, or related fields will be an advantage.

Required Skills

• Excellent communication and interpersonal skills.
• Good command of English; knowledge of Malayalam/Hindi or other regional languages is an advantage.
• Confident and polite telephone manner.
• Good convincing and negotiation skills.
• Ability to handle multiple calls and follow-ups efficiently.
• Basic computer knowledge and familiarity with MS Office/ CRM software.
• Strong customer-service and relationship-building skills.
• Target-oriented and self-motivated approach.

Experience

• 0–2 years of experience in telecalling, counseling, customer service, sales, or admissions.
• Freshers with good communication skills are also welcome to apply.

Preferred Candidate Profile

• Presentable, energetic, and confident personality.
• Patient and professional while communicating with students and parents.
• Willingness to work towards admission and conversion targets.
• Interest in the aviation, education, or training industry.

Key Performance Indicators (KPIs)

• Number of calls completed.
• Number of qualified leads generated.
• Follow-up effectiveness.
• Counselling/appointment conversions.
• Admission conversions.
• Customer/student satisfaction.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person