Tele Calling Executive

Company: Lorio Homes
Industry: Premium Imported Italian Marble & Luxury Interior Materials
Location: Kerala
Experience: 1+ Year

Job Summary

Lorio Homes is looking for a Telecalling Executive to handle customer calls, generate and qualify leads, schedule appointments, and support the sales team in converting enquiries into potential business opportunities.

Key Responsibilities

• Make outbound calls to leads received from Meta, Google, website, referrals and other sources.
• Understand customer requirements, project details, budget and material preferences.
• Qualify leads and update all relevant information in CRM/Odoo.
• Schedule showroom visits and appointments for the sales team.
• Follow up regularly with prospective customers and maintain lead status.
• Coordinate with the sales team for lead handover and follow-up.
• Maintain daily telecalling and lead-conversion reports.
• Ensure timely follow-up with enquiries and avoid missed opportunities.
• Support customer communication and basic after-sales coordination when required.

Requirements

• 1+ year experience in telecalling, telesales, customer service or lead generation.
• Excellent verbal communication and interpersonal skills.
• Multilingual candidates preferred – Malayalam and English required; Hindi/Tamil/Kannada would be an advantage.
• Basic knowledge of CRM/Excel/Odoo or similar systems.
• Good follow-up skills and a customer-focused approach.
• Ability to work with sales targets and deadlines.
• Experience in interior, real estate, building materials, luxury products or showroom sales will be an added advantage.

Key Performance Indicators

• Number of calls and leads contacted
• Qualified leads generated
• Showroom appointments scheduled
• Lead follow-up completion
• Lead-to-appointment conversion
• Sales-team lead handover quality
• CRM/reporting accuracy
• Contribution to sales conversion

What We Offer

• Competitive salary based on experience and performance
• Growth opportunities in a premium luxury-brand environment
• Professional and supportive work culture
• Performance-based incentives

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person