Tele Calling Executive

KEY RESPONSIBILITIES

Customer Calling & Lead Generation

• Contact wedding leads received from walk-ins, exhibitions, referrals, social media, website inquiries, and other marketing campaigns.
• Build rapport with prospective customers and understand their wedding jewellery requirements.
• Invite customers to visit the showroom and schedule appointments.
• Follow up regularly until the customer visits the showroom.

Customer Relationship Management

• Maintain a professional and courteous approach during every customer interaction.
• Provide accurate information regarding collections, offers, schemes, and services.
• Address customer queries and escalate complex issues to the respective sales team.
• Maintain long-term relationships with wedding customers through periodic follow-ups.

Sales Support

• Coordinate appointments with showroom sales executives.
• Ensure all assigned leads are followed up promptly.
• Generate repeat visits by informing customers about new collections and exclusive offers.
• Support sales campaigns and promotional activities through outbound calling.

CRM & Documentation

• Update customer information and call remarks in the CRM system after every interaction.
• Maintain accurate records of appointments, follow-ups, and customer feedback.
• Ensure complete confidentiality of customer information.

Performance Monitoring

• Achieve daily, weekly, and monthly calling targets.
• Meet appointment booking and showroom visit targets.
• Contribute towards wedding sales conversion through effective follow-up.

Qualifications

• Bachelor's Degree in any discipline (preferred).
• Experience in telecalling, customer service, sales, or CRM is preferred.
• Freshers with excellent communication skills may also apply.

Skills Required

• Excellent verbal communication skills.
• Pleasant and convincing telephone etiquette.
• Strong customer service orientation.
• Good listening and interpersonal skills.
• Basic computer knowledge and CRM proficiency.
• Ability to handle customer objections professionally.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person