Tele Calling Executive

A Royal Enfield Service Customer Relationship Executive (CRE) acts as the key link between customers and the service center, managing feedback, complaints, and satisfaction by documenting issues, coordinating with technicians/managers, ensuring timely resolution, conducting follow-ups (like lost case analysis), and promoting service engagement through events, all while focusing on enhancing the overall customer experience for sales and after-sales. Key Duties & Responsibilities:

• Customer Interaction:
• Be the primary contact for customer queries, complaints, and feedback.
• Understand customer needs regarding vehicle issues and service requirements.
• Provide information, resolve concerns, and ensure high satisfaction levels.
• Service Coordination:
• Accurately document customer issues and relay them to the service team.
• Determine repair timelines and communicate them to customers.
• Track complaints, manage follow-ups, and ensure effective closure within timelines.
• Data & Feedback Management:
• Collect customer feedback and report to CRM/Sales Manager for action plans.
• Perform Lost Case Analysis by contacting lost customers for insights.
• Update customer data and handle data entry as per guidelines.
• Sales & Marketing Support:
• Pitch features, offer test rides, and follow up on bookings.
• Promote service engagement campaigns, rides, and events to boost service market share.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹12,000.00 per month

Work Location: In person