Tele calling incharge

Position: Tele calling In-Charge
Department: Service
Experience: 5 –7 Years
Location: Salem
Employment Type: Full-Time
Reporting To: AGM-service

Job Summary

We are looking for an experienced and target-oriented Telecalling In-Charge to manage the telecalling team, monitor daily calling activities, generate leads, follow up with customers, and ensure achievement of sales and conversion targets.

Key Responsibilities

• Manage and supervise the day-to-day activities of the telecalling team.
• Allocate leads and calling targets to team members.
• Monitor daily call volumes, follow-ups, appointments, and conversions.
• Train and guide telecallers on communication, product knowledge, and customer handling.
• Generate new leads through outbound calling and follow up on existing leads.
• Ensure timely follow-up with prospective and existing customers.
• Monitor individual and team performance against assigned targets.
• Prepare daily, weekly, and monthly telecalling performance reports.
• Maintain accurate records of customer interactions and lead status.
• Handle customer queries and escalations professionally.
• Coordinate with the Sales Team for lead conversion and appointment scheduling.
• Identify performance gaps and take corrective actions.
• Motivate the team to achieve sales and productivity targets.
• Ensure proper usage and updating of CRM/lead management systems.
• Maintain quality standards in customer communication and calling processes.

Key Performance Indicators (KPIs)

• Daily/Monthly Call Volume
• Lead Generation
• Lead Conversion Rate
• Follow-up Completion
• Appointment/Enquiry Generation
• Sales Conversion
• Team Productivity
• Customer Feedback
• Target Achievement

Required Skills

• Excellent verbal communication and interpersonal skills.
• Strong team management and leadership abilities.
• Good convincing and negotiation skills.
• Target-oriented and self-motivated.
• Ability to handle customer objections effectively.
• Good knowledge of MS Office and CRM systems.
• Strong follow-up and coordination skills.
• Ability to prepare and analyze performance reports.
• Good knowledge of Tamil and English; Hindi/other languages will be an added advantage.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person