Tele

About us

ACCM Marketing Services is a dynamic and customer-focused organisation specialising in call centre and customer service solutions. We are committed to delivering exceptional service experiences and building lasting relationships with our clients. Our team is dedicated to providing professional, efficient, and empathetic support to customers across various industries. We pride ourselves on our innovative approach to customer engagement and our commitment to continuous improvement.

About the role

We are seeking a Tele customer service representative to join our growing team at ACCM Marketing Services in Pasig City, Metro Manila. This is a full-time position that plays a crucial role in delivering outstanding customer support through phone-based interactions. As a Tele representative, you will be the voice of our company, helping customers with enquiries, resolving issues, and ensuring satisfaction at every touchpoint. Your contributions will directly impact customer loyalty and the overall reputation of the organisation.

Key responsibilities

• Answer incoming customer calls in a professional and courteous manner, providing prompt and accurate information
• Handle customer enquiries, complaints, and requests with empathy and efficiency
• Process orders, account information updates, and other transactions as required
• Document customer interactions and maintain accurate records in the call management system
• Identify customer needs and provide tailored solutions or escalate to appropriate departments when necessary
• Maintain comprehensive knowledge of products, services, and company policies
• Adhere to call centre protocols, quality standards, and compliance requirements
• Achieve performance targets including call handling time, call quality, and customer satisfaction metrics
• Collaborate with team members and supervisors to improve service delivery and resolve complex issues
• Participate in training sessions and development programmes to enhance skills and product knowledge

What we're looking for

• Excellent verbal communication skills with the ability to articulate clearly and professionally
• Strong listening and comprehension abilities to understand customer needs accurately
• Patience, empathy, and a genuine commitment to customer satisfaction
• Ability to remain calm and composed when handling difficult or frustrated customers
• Proficiency with computer systems, call centre software, and basic data entry
• Multi-tasking capability with the ability to manage multiple calls and prioritise effectively
• Strong attention to detail and accuracy when processing information and documenting interactions
• Reliability and punctuality, with the ability to work scheduled shifts consistently
• High school diploma or equivalent qualification
• Previous customer service or call centre experience is advantageous but not essential for motivated candidates
• Willingness to learn and adapt to new processes and systems

What we offer

ACCM Marketing Services is committed to supporting the wellbeing and professional development of our team members. We offer a range of benefits including competitive remuneration, opportunities for career progression within the customer service industry, and ongoing training and development programmes to enhance your skills. We maintain a supportive and inclusive work environment where your contributions are valued and recognised. We also provide flexible scheduling options where possible and encourage a healthy work-life balance to ensure employee satisfaction and retention.

Apply now

If you are a dedicated customer service professional with a passion for delivering exceptional support and believe you would be an excellent fit for this role at ACCM Marketing Services, we would like to hear from you. Please submit your application, including your CV and a cover letter detailing your relevant experience and why you are interested in this position.