Tele-Sales Representative

Job Overview We are seeking a results-driven Tele-Sales Representative to guide customers through securing auto loans and purchasing vehicles. In this role, you will conduct high-volume outreach, deliver consultative financing solutions for all credit profiles, and simplify the car-buying process to provide a fast, stress-free experience.

Ideal Candidate

You are an ambitious, resilient sales professional who thrives in a fast-paced, high-volume environment. You excel at consultative selling, active listening, and relationship-building over the phone. Acting as an advocate for our customers, you possess the empathy to support diverse credit backgrounds and the closing expertise to convert leads into satisfied buyers.

Key ResponsibilitiesOutbound Sales & Lead Outreach

• Conduct a high volume of outbound calls daily to prospective car buyers seeking financing solutions.
• Engage potential clients quickly and qualify their automotive financing and vehicle purchasing needs.
• Re-engage inactive leads and execute structured follow-up cadences to maximize conversion rates.

Consultative Selling & Customer Advocacy

• Act as a trusted advocate, helping customers with good, bad, or no credit navigate loan options.
• Deliver tailored solutions that align with customer budgets while minimizing stress and complexity.
• Overcome objections and negotiate terms effectively to guide prospects toward financing approval.

Pipeline & CRM Management

• Accurately track all customer interactions, call outcomes, and lead statuses in HubSpot or Salesforce.
• Maintain a structured pipeline to ensure timely follow-ups and seamless handoffs throughout the buying cycle.
• Manage documentation and customer data with strict attention to accuracy and confidentiality.

Customer Experience & Quality Standards

• Deliver exceptional customer service in every interaction under high-volume, client-facing pressure.
• Meet and exceed daily, weekly, and monthly key performance indicators (KPIs) and sales targets.
• Collaborate with internal teams to streamline the auto loan application and vehicle acquisition process.

Administrative Support

• Provide assistance and complete tasks assigned by the President.

Skill Sets Required / PreferredTechnical Skills

• Proficiency with CRM platforms such as HubSpot or Salesforce (Required).
• Experience utilizing multi-line dialers and VoIP phone systems.
• Familiarity with automotive financing and sales, and Business Development Center (BDC) workflows (Preferred).
• Strong data entry accuracy and pipeline tracking skills.

Soft Skills

• Consultative selling and needs-based discovery.
• Persuasive closing and negotiation abilities.
• Strong organization and administrative skills
• Project coordination and planning skills
• Apt in Microsoft 365 Suite, scheduling, presentations, and meeting facilitation
• Exceptional verbal and written communication skills.
• High resilience and composure in a fast-paced, high-pressure environment.
• Active listening and empathetic customer service approach.

Experience & Education

• 2+ years of intermediate-level tele-sales, inside sales, or outbound call center experience (Required).
• Prior background in the automotive industry or an automotive Business Development Center (BDC) (Strongly Preferred).
• Proven track record of meeting or exceeding outbound call quotas and sales targets.
• High school diploma or equivalent required; an Associate’s or Bachelor’s degree in Business, Marketing, or a related field is a plus.