Telecaller

Job Description – Telecaller Department: Admissions / Marketing

Reporting To: Admissions Manager / Head – Admissions

Job Purpose The Telecaller – Admissions is responsible for engaging prospective students through outbound and inbound calls, providing accurate information about programs offered at AIMS Institutes, and converting leads into successful admissions. The role plays a key part in achieving institutional enrollment targets.

Key Responsibilities

• Make outbound calls to prospective students generated through campaigns, website inquiries, walk-ins, and other sources
• Handle inbound admission inquiries professionally and promptly
• Provide detailed information about courses, eligibility criteria, fee structure, scholarships, and admission procedures
• Counsel students and parents to help them choose suitable programs
• Follow up regularly with leads to ensure conversion into applications and admissions
• Maintain and update lead data in CRM systems accurately
• Schedule campus visits, counseling sessions, and admission interactions
• Coordinate with the admissions and academic teams for smooth onboarding of students
• Achieve daily, weekly, and monthly call and conversion targets
• Maintain proper call records and prepare reports as required
• Ensure a positive and professional representation of AIMS Institutes at all times

Key Skills & Competencies

• Excellent communication skills (English + regional languages preferred)
• Strong convincing and negotiation abilities
• Good listening and interpersonal skills
• Customer-centric approach with a positive attitude
• Ability to handle pressure and meet targets
• Basic computer knowledge (MS Office, CRM tools)
• Time management and follow-up skills

Qualification & Experience

• Qualification: Any Graduate (preferred)

• Experience:

• 0–2 years in telecalling / customer service / admissions (Freshers can apply)

• Experience in education sector is an added advantage

Key Performance Indicators (KPIs)

• Number of calls made per day
• Lead conversion ratio
• Number of campus visit bookings
• Admission closures achieved
• Quality of counseling and follow-ups

Skills: call,customer,call center administration,communication,communication skills