Telecaller

Company Description DreamWorth Solutions Pvt. Ltd. is a dynamic technology company offering end-to-end digital solutions, including web hosting, web development, online application development, and mobile application development. The team consists of motivated professionals focused on delivering customized services such as search engine optimization, internet marketing, and online branding to diverse clients. The company also provides e-commerce solutions, payment gateway integration, email gateways, and enterprise resource planning systems to support business growth. DreamWorth Solutions emphasizes innovation, quality, and client satisfaction, creating an environment where team members can develop their skills across multiple digital domains.

Role Description The Telecaller role at DreamWorth Solutions Pvt. Ltd. is a full-time, on-site position based in Vile Parle. The Telecaller will make outbound and receive inbound calls to prospective and existing clients, provide information about the company’s services, and clarify client requirements. Daily tasks include maintaining call logs, updating CRM or internal databases, following up on leads, and coordinating with the sales and technical teams to schedule meetings or demos. The role also involves handling basic queries, providing courteous customer support, and sharing feedback from clients to help improve services and communication strategies. Telecallers are expected to meet call volume and conversion targets while adhering to established call scripts and quality standards.

Qualifications

• Strong verbal communication skills in English and local languages, with clear and polite telephone etiquette.
• Ability to build rapport quickly, listen actively, and handle objections in a professional manner.
• Basic understanding of IT and digital services (web development, SEO, online marketing, mobile apps) or willingness to learn.
• Comfort with using computers, CRM tools, and maintaining accurate call records and reports.
• Prior experience in telecalling, telesales, or customer service is preferred but not mandatory.
• Organizational skills, attention to detail, and capability to work in a target-driven environment.
• High level of reliability, punctuality, and ability to collaborate with sales and operations teams.
• Minimum educational qualification: Higher Secondary (12th) or equivalent; a graduate degree is an advantage.