Telecaller

A collection telecaller at IIFL Finance is responsible for collecting EMIs from delinquent customers over the phone. Their job description includes:

• Calling customers : Making calls to collect EMIs from customers who are behind on payments
• Adhering to calling script : Ensuring that they follow the calling script and maintain call quality
• Achieving daily resolution rate : Working to achieve the daily resolution rate (DRR)
• Speaking online payments : Ensuring that they speak online payments on connected calls

Some other responsibilities of a telecaller at IIFL Finance include:

• Gathering leads and generating sales
• Following up with customers to offer new products or services
• Documenting customer feedback
• Interacting with customers via various channels, such as live chat, emails, social media, and direct calls
• Modifying sales pitches based on customer demand

IIFL Finance is a financial services company that offers a variety of services, including gold loans, business loans, personal loans, and financial advisory services.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.