Telecaller

JOB DESCRIPTION – TELECALLER

Department

Sales / Telecalling

Location

Gurugram (Head Office)

Employment Type

Full-Time

Experience

6 Months – 1 Year

About the Role

We are looking for an enthusiastic and motivated Telecaller to join our team at Abhiyan Capital. The candidate will be responsible for tele-sales, lead generation, customer follow-ups, and coordinating with DSAs (Direct Selling Agents) to support business development.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Generate leads through telecalling and follow up with potential customers.
• Explain company products and financial services to customers.
• Understand customer requirements and provide relevant information.
• Coordinate with DSAs for lead generation and business opportunities.
• Follow up regularly with customers and DSA-generated leads.
• Coordinate with the sales and credit teams for further processing of leads.
• Handle customer queries and provide basic information about products and processes.
• Maintain accurate records of calls, leads, customer interactions, and DSA leads.
• Achieve assigned daily/monthly calling, lead-generation, and business targets.
• Build and maintain professional relationships with customers and DSAs.
• Update customer and lead information accurately in the system.

Requirements

• Graduate in any discipline.
• 6 months – 1 year of experience in tele-sales, telecalling, channel management, DSA coordination, or a related field.
• Prior experience in NBFC/financial services will be an added advantage.
• Good communication skills in Hindi and English.
• Good convincing and interpersonal skills.
• Basic computer knowledge and proficiency in MS Office/Excel.
• Comfortable working with calling and sales targets.
• Self-motivated, enthusiastic, and target-oriented.

Key Skills

Telecalling Tele-Sales DSA Coordination Lead Generation Customer Handling Follow-up Communication Skills Sales Orientation Convincing Skills Channel Management MS Excel

What We Offer

• Competitive salary with incentives.
• Comprehensive training and support.
• Friendly and dynamic work environment.
• Opportunities for career growth.
• Opportunity to work in the NBFC/Financial Services sector.