Telecaller

Date posted: September 03, 2026

Job description:

NDC Diagnostic Centre is looking for a polite, soft-spoken, and customer-friendly Telecaller to manage patient communication and provide excellent customer support.

Key Responsibilities

• Receive incoming calls from patients and customers.
• Explain diagnostic services, health check-up packages, timings, and appointment availability.
• Handle patient queries professionally and resolve concerns in a calm and polite manner.
• Convert enquiry calls into confirmed appointments and bookings.
• Coordinate with the front desk and diagnostic teams for smooth patient service.
• Make follow-up calls to previous customers for feedback and service improvement.
• Maintain proper records of calls, enquiries, appointments, and feedback.
• Guide patients regarding reports, preparations for tests, and basic process information.
• Ensure a positive and professional experience for every patient.
• Help in Centre Operations if needed

Candidate Requirements

• Excellent communication skills in English, Hindi, and Marathi.
• Soft-spoken, polite, patient, and well-mannered personality.
• Good convincing and customer handling skills.
• Basic computer knowledge and phone handling skills.
• Prior experience in diagnostic centre, hospital, clinic, or customer service will be preferred.

Preferred Skills

• Ability to handle multiple calls professionally.
• Strong follow-up and patient coordination skills.
• Positive attitude and problem-solving approach.

Work Profile

• Full-time position
• Location: NDC Diagnostic Centre
• Salary: Based on experience and communication skills.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person