Telecaller

Job Summary

We are looking for a dynamic Telecaller to manage business growth and sales operations across the assigned region. The role involves achieving business targets, expanding the distribution network, managing sales teams, developing key relationships, and ensuring compliance with company and regulatory standards.

Key Responsibilities

• Own and achieve the overall business and revenue targets for the assigned region.
• Develop and execute regional business plans to drive sustainable growth.
• Manage and monitor sales performance across branches, territories, and distribution channels.
• Lead, motivate, and develop a high-performing regional sales team.
• Set clear targets and KPIs for Branch Managers, Sales Managers, and other team members.
• Identify new markets and opportunities to increase customer acquisition and market share.
• Expand and strengthen the agency, broker, bancassurance, and other distribution networks.
• Recruit, onboard, train, and retain sales and distribution personnel.
• Drive productivity and performance improvement across the region.
• Build and maintain strong relationships with key customers, agents, brokers, and strategic partners.
• Monitor competitor activities, market trends, and customer needs and recommend appropriate business strategies.
• Drive initiatives for new business, renewals, customer retention, and persistency.
• Ensure effective implementation of sales campaigns, product launches, and promotional initiatives.
• Review branch and channel performance regularly and implement corrective action plans.
• Ensure adherence to insurance regulations, company policies, compliance requirements, and ethical sales practices.
• Monitor business quality and minimize complaints, mis-selling, and operational risks.
• Coordinate with underwriting, claims, operations, finance, HR, and other departments to resolve business issues.
• Conduct regular market and branch visits to strengthen field-level execution.
• Prepare and present regional business reviews, forecasts, and performance reports to senior management.
• Drive customer service excellence and ensure timely resolution of escalated customer and partner concerns.
• Support strategic initiatives aimed at improving profitability, productivity, and overall regional performance.

Key Performance Indicators

• New business growth
• Market share and customer acquisition
• Branch and channel productivity
• Agent/partner activation and performance
• Renewal and persistency ratios
• Team productivity and retention
• Customer satisfaction and complaint levels
• Business quality and compliance
• Regional profitability

Qualifications & Experience

• Bachelor's degree in Business, Finance, Marketing, Insurance, or a related field.
• 0-1 years of relevant experience in the insurance industry.
• Experience in insurance distribution, sales, and business development will be an advantage.

Required Skills

• Excellent sales and business-development capabilities
• Strategic planning and execution
• Negotiation and communication skills
• Target-driven and result-oriented approach

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time

Work Location: In person