Telecaller

• Handle inbound and outbound calls from users regarding queries, technical issues, and general support.
• Provide prompt and courteous responses to user inquiries through phone calls, emails, and other communication channels.
• Assist users in navigating the BharatVit platform, troubleshooting issues, and providing solutions.
• Maintain accurate and detailed records of all interactions with users in the CRM system.
• Collaborate with the technical support team to escalate and resolve complex issues promptly.
• Proactively identify and report user feedback, trends, and potential areas for improvement to the relevant teams.
• Uphold BharatVits standards of service excellence and professionalism in all user interactions.

REQUIREMENTS:

• Proven experience in a customer service or tele support role, preferably in a Fintech-related industry.
• Excellent verbal and written communication skills in Hindi and English.
• Proficiency in additional regional languages is a plus.
• Strong problem-solving abilities and a passion for helping others.
• Ability to handle multiple tasks and prioritize responsibilities effectively.
• Familiarity with CRM software and basic technical troubleshooting.
• Ability to work independently and as part of a collaborative team environment.
• Bachelors degree in Business Administration, Communications, or a related field is preferred.