Telecaller

Job Title: Telecaller Industry: Furniture Manufacturing Employment Type: Full Time, Permanent Working Days: 6 days As a Tele calling Executive, Candidate will be responsible for managing customer/ Client relationships, resolving issues, and ensuring timely delivery of products. Responsibilities: Manage customer / Client inquiries, complaints, and feedback via phone, email, and in-person Resolve customer /Client issues promptly, ensuring timely delivery and quality of products Develop and maintain strong relationships with customers, dealers, and distributors Collaborate with sales teams to identify customer needs and preferences Analyze customer /Client data to identify trends, opportunities, and areas for improvement Implement customer / Client retention strategies to increase loyalty and repeat business Ensure accurate and timely communication with customers regarding order status, delivery, and product information Maintain accurate records of customer interactions, issues, and resolutions Requirements: 2+ years of experience in tele calling, customer service, or sales in the furniture industry Strong communication, interpersonal, and problem-solving skills Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines Proficiency in CRM software and Microsoft Office Bachelor's degree in Business, Marketing, or related field What We Offer: Competitive salary and benefits package Opportunity to work with a leading furniture manufacturer Collaborative and dynamic work environment Professional development and growth opportunities