Telecaller

Company: Simpel Techlabs Private Limited
Position: Telecaller
Location: Bommanahalli, Bengaluru
Experience: 0-1 Years
Salary: ₹1.8 LPA – ₹2.4 LPA
Employment Type: Full-time

Job Summary

We are looking for enthusiastic, target-driven, and customer-focused Telecallers to join our team. The ideal candidate should possess excellent communication skills, strong persuasion ability, and a result-oriented mindset, with the capability to handle customer interactions professionally and efficiently.

Key Responsibilities

• Make high-volume outbound calls to prospective customers and clearly explain company products/services
• Handle inbound customer queries and provide accurate, timely information
• Generate qualified leads and perform consistent follow-ups to drive conversions
• Maintain and update accurate call records, customer data, and interaction history in CRM systems
• Achieve daily, weekly, and monthly call and sales targets
• Build and maintain strong customer relationships through effective communication
• Handle objections and rejections professionally and convert opportunities into sales
• Address customer concerns and escalate issues to relevant teams when necessary
• Ensure compliance with company policies, scripts, and quality standards
• Provide feedback on customer responses to improve sales strategies

Requirements

• Minimum 0-1 year of experience in telecalling, telesales, customer support, or inside sales
• Mandatory proficiency in Hindi and English (additional regional languages are an advantage)
• Strong verbal communication and interpersonal skills
• Basic knowledge of MS Office (Excel, Word) and CRM tools
• Ability to work in a high-pressure, target-driven environment
• Willingness to make 80–120 calls per day

Key Skills (More Specific & Keyword-Rich)

• Telesales & Telemarketing Skills
• Lead Generation & Lead Qualification
• Cold Calling & Warm Calling
• Customer Relationship Management (CRM Handling)
• Sales Pitching & Product Demonstration (over calls)
• Objection Handling & Negotiation Skills
• Follow-up & Closure Techniques
• Active Listening & Communication Clarity
• Customer Retention & Engagement
• Time Management & Multitasking
• Data Entry Accuracy & Documentation Skills
• Adaptability & Problem-Solving Ability

Preferred Skills

• High confidence and positive attitude
• Strong persuasion and convincing ability
• Ability to handle rejection and pressure professionally
• Team player with a proactive and self-motivated approach
• Quick learner with the ability to adapt to scripts and processes

Job Types: Full-time, Fresher, Permanent

Work Location: In person

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time

Work Location: In person