Telecaller

Job Summary

At Flix, we offer a dynamic, tech-driven environment with competitive pay and strong growth opportunities. As we expand in South India-one of the world's fastest-growing bus markets-we're hiring motivated Customer Support Agent on a fixed-term (12-month renewable) contract.

Job Details

• Location: Bangalore

• Contract: 12-month renewable contract

• Shifts: 24/7

  Responsibilities

• Customer Outreach: Make outbound calls to recent passengers to request and encourage feedback ratings.

• Inbound Support: Handle customer calls related to service queries, technical issues, and simple upsell opportunities.

• Rating Optimization: Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.

• Reporting: Meet daily call-volume and conversion targets; submit concise daily and weekly performance reports.

• Collaboration: Work hand-in-glove with the ground-ops team to escalate and resolve any on-trip issues.

• Documentation: Maintain accurate call logs and update customer interaction records in our CRM.

  Requirements

• Experience: 1-3 year in tele-calling, customer support, or backend operations.

• Languages: Fluent in English and Tamil/Telugu/Kannada.

• Strong verbal communication and persuasion skills

• Ability to multitask and adapt quickly in a fast-paced setting

• Comfort working rotating or non-traditional shifts

• Mindset: Target-oriented, with a positive attitude toward feedback and continuous improvement

  Skills

• Outbound calls

• Customer support

• Inbound support

• Feedback/rating optimization

• Documentation in CRM

• Multitasking

• Shift flexibility

• English

• Tamil/Telugu/Kannada

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.