Telecaller

GoAid Ambulance is looking for Telecaller to join our dynamic team and embark on a rewarding career journey

• A telecaller is a customer service representative who contacts customers over the telephone
• A typical job description for a telecaller includes the following responsibilities:1
• Make outbound calls to customers to promote products and services, or follow up on recent purchases
• 2
• Respond to customer inquiries and provide information about products and services
• 3
• Resolve customer complaints and provide appropriate solutions
• 4
• Keep records of all customer interactions and transactions, updating customer information in a database as necessary
• 5
• Meet and exceed sales and customer satisfaction targets
• 6
• Continuously improve product and service knowledge to provide accurate information to customers
• 7
• Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings
• 8
• Follow all company policies and procedures, including those related to confidentiality and data security
• 9
• Participate in training and development opportunities to improve skills and knowledge
• 10
• Adhere to schedules and work efficiently under pressure to meet deadlines