Telecaller - Customer Relationship & Support

About ArtCl

ArtCl is an AI-driven cloud and ERP solutions company focused on helping SMEs automate their business operations. Our solutions integrate AI, ERP, billing, inventory, accounting, and automation tools to simplify business management.

We are looking for a Customer Relationship Officer who can assist our customers in using our ERP and AI-based solutions effectively.

Key Responsibilities

1 · Customer Relationship

• Make regular check-in calls to existing customers to maintain a healthy relationship
• Understand customer concerns, gather feedback and keep them informed about services and updates
• Maintain accurate customer records, call notes and follow-up dates in the CRM
• Build rapport so customers feel supported, not just billed

2 · Support Calls

• Attend inbound support calls, WhatsApp messages and enquiries promptly and politely
• Resolve routine issues directly; log and escalate technical issues to the right team
• Track every ticket until it is closed, and call the customer back to confirm resolution
• Keep response times fast — no customer left waiting without an update

3 · Payment Collections

• Follow up on due and overdue payments through calls, WhatsApp and email
• Share invoices, payment links and reminders; confirm receipts and update payment status
• Maintain a daily follow-up list of pending collections and report the status
• Handle collection conversations firmly but respectfully, protecting the relationship

4 · Agent Coordination

• Coordinate with our agents/partners — onboarding support, sharing updates and resolving their queries
• Follow up on agent referrals and keep agents informed about their referral status and wallet/bonus
• Act as the bridge between agents and the internal team
• Maintain the agent contact list and activity records

Requirements

• Good communication skills in Malayalam and English (Hindi/Tamil a plus)
• Clear, polite and confident telephone manner
• Patience and composure when handling complaints or payment conversations
• Basic computer skills — CRM/Excel, WhatsApp, email
• Organised, disciplined with follow-ups, and honest in reporting
• Minimum qualification: Plus Two / Degree preferred

Nice to Have

• Prior experience in telecalling, customer support, or collections
• Experience using a CRM
• Comfort with digital tools and interest in AI products

Job Type: Full-time

Pay: ₹9,602.87 - ₹18,000.00 per month

Work Location: In person