Telecaller / Customer Service Executive

Job Description – Telecaller / Customer Service Executive

Blessing Export is looking for an enthusiastic and confident Telecaller / Customer Service Executive to join our team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to interact professionally with customers.

Position

Telecaller / Customer Service Executive

Key Responsibilities

• Make outbound calls to existing and prospective customers.
• Handle incoming customer calls and respond to inquiries professionally.
• Explain company products/services clearly to customers.
• Follow up with leads, customers, and prospects through calls and messages.
• Understand customer requirements and provide appropriate information.
• Maintain accurate records of customer interactions, inquiries, and follow-ups.
• Coordinate with the sales and other relevant teams for customer requirements.
• Resolve basic customer queries and escalate complex issues to the concerned department.
• Achieve daily/weekly calling and follow-up targets.
• Build and maintain positive relationships with customers.
• Provide regular updates regarding leads and customer follow-ups to the reporting manager.

Candidate Requirements

• 12th pass / Graduate preferred.
• Freshers and experienced candidates can apply.
• Good Hindi and English communication skills.
• Confident and pleasant telephone manner.
• Basic computer knowledge and familiarity with MS Office, WhatsApp, email, and CRM/customer management software.
• Good listening and interpersonal skills.
• Ability to convince and engage customers professionally.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.

Preferred Skills

Telecalling | Customer Service | Communication | Lead Follow-up | Customer Relationship Management | Sales Coordination | Basic Computer Knowledge | Problem Solving

Ideal Candidate

We are looking for someone who is confident, polite, target-oriented, customer-focused, and comfortable communicating with customers over the phone.

Interested candidates are invited to apply and become a part of the Blessing Export team.

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

• Paid time off

Work Location: In person