Telecaller Executive

Telecaller Executive

Job Summary

We are seeking a confident and customer-oriented female Telecaller Executive for our Australian Process. The ideal candidate should have excellent English communication skills, a clear and neutral accent, and the ability to understand and engage with Australian customers professionally. If you are passionate about customer interactions and delivering exceptional service, we would love to hear from you.

Key Responsibilities

1. Handle inbound and outbound calls with Australian customers.
2. Understand customer requirements and provide accurate information and solutions.
3. Resolve customer queries professionally while maintaining a high standard of customer service.
4. Build positive customer relationships through effective communication.
5. Maintain accurate records of customer interactions in the system.
6. Follow up with customers when required.
7. Meet quality, productivity, and customer satisfaction targets.

Requirements

1. Female candidates only.
2. 6 months to 2 years of experience in an International Voice Process (preferably Australian).
3. Excellent spoken English with a clear, neutral, and fluent accent.
4. Strong listening and comprehension skills with the ability to understand Australian customers.
5. Outstanding verbal communication and interpersonal skills.
6. Confident, professional, and customer-focused personality.
7. Good problem-solving and customer handling abilities.
8. Basic computer proficiency (MS Office, CRM systems, email, internet).
9. Ability to work in a fast-paced environment and handle customer interactions efficiently.

Preferred Qualifications

1. Graduation preferred (undergraduates with relevant experience may also apply).
2. Experience in the Australian voice process will be an added advantage.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.