Telecaller Executive- IT Sales

Job highlights

• Basic understanding of IT services,digital marketing,or software development is preferred . Ability to handle objections,remain patient,and persuade customers effectively . Proficiency in using MS Office,CRM software,and communication tools .

• Proven experience as a telecaller, telesales executive, or similar sales/customer service role

• Strong verbal communication skills in English

• Basic understanding of IT services, digital marketing, or software development is preferred

• Ability to handle objections, remain patient, and persuade customers effectively

• Proficiency in using MS Office, CRM software, and communication tools

• Excellent listening, negotiation, and problem-solving skills

• Self-motivated, target-driven, and ability to work under pressure

• Make outbound calls to potential clients to promote IT services and software solutions

• Handle inbound inquiries from prospects, understand their requirements, and explain company offerings

• Follow up on leads via calls, emails, and WhatsApp to nurture them through the sales funnel

• Schedule meetings or demos for the senior sales team with qualified leads

• Maintain a database of customer interactions, leads, and feedback using CRM tools

• Achieve daily/weekly/monthly call and sales targets as assigned

• Answer basic technical queries and provide accurate information regarding services offered

• Work closely with the sales and marketing teams for campaign follow-ups and lead conversion

• Provide excellent customer service and ensure a high level of client satisfaction

• overviewWe are looking for a dynamic and goal-oriented Telecaller for IT Sales who will handle outbound and inbound calls to generate leads, follow up on prospects, and convert inquiries into sales opportunities

• The ideal candidate should have strong communication and persuasion skills, with a basic understanding of IT products and services

• preferredSkillsExperience in IT / SaaS / Tech services telecalling or inside sales is a plus