Telecaller - Sales

Position Overview

We are looking for a confident and enthusiastic Telecaller to connect with potential customers, explain Fit.Zone memberships, follow up on enquiries, and convert leads into paying members. Someone who is c onfident can connect with potential customers over phone, understand needs, explain products and services, convert leads into succesful sales.

Location: Bengaluru, Karnataka Employment

Type: Full-Time Department: Sales & Customer Experience Reports

To: Sales Lead / Operations Manager

Key Responsibilities

• Make outbound calls to prospective customers and follow up on leads.
• Explain Fit.Zone membership plans, benefits, pricing, and features. Understand customer needs and recommend suitable membership options.
• Convert enquiries into registrations and paid memberships.
• Follow up with interested leads through calls and WhatsApp.
• Handle customer questions and basic objections professionally.
• Maintain accurate call records, lead status, and follow-up schedules.
• Coordinate with the sales and operations teams to ensure a smooth customer experience. Work towards daily, weekly, and monthly calling and conversion targets.

About Fit.Zone

Fit.Zone is a growing fitness marketplace that enables members to access multiple gyms, fitness studios, and wellness centres through a single membership. Our mission is to make fitness accessible, flexible, and convenient for everyone.

Required Skills & Qualifications

• Strong verbal communication and convincing skills.
• Fluency in Kannada, English and Hindi, or other regional languages are an advantage.
• Comfortable making outbound calls and speaking with potential customers.
• Basic computer skills and familiarity with spreadsheets or CRM tools.
• Freshers with good communication skills are welcome to apply.
• Previous experience in telecalling, telesales, or customer engagement is an advantage.

Key Competencies

• Persuasion and negotiation
• Active listening
• Lead follow-up and relationship building
• Target-oriented approach
• Patience and problem-solving
• Time management and organisation

Key Performance Indicators (KPIs)

• Number of calls made
• Lead follow-up completion
• Enquiry-to-membership conversion rate
• Number of paid memberships generated
• Call quality and customer engagement

What We Offer

• Opportunity to work with a growing fitness technology company.
• Collaborative and energetic work environment.
• Learning and career growth opportunities.
• Performance-based incentives and recognition.
• Preferred Candidate Profile
• We are looking for someone who is proactive, confident on calls, comfortable working towards targets, and enthusiastic about helping people find the right fitness membership.