Telecallers

Responsibilities Job Description

• Engage with customers over the phone to provide information about products and services.
• Address customer inquiries and resolve complaints efficiently and professionally.
• Maintain a high level of customer service and ensure customer satisfaction.
• Accurately record customer interactions and update relevant databases.
• Follow communication scripts and adhere to the company’s guidelines.
• Identify and escalate priority issues to the appropriate departments.
• Meet daily and monthly call targets set by the management.
• Demonstrate active listening skills to understand customer needs and provide appropriate solutions.
• Stay updated with product knowledge and industry trends to enhance service delivery.
• Manage time effectively to handle multiple calls and tasks efficiently.

Location Kondapur, Hyderabad, Telangana, India 500084

Qualification Bachelor's Degree

Department General

Skills Effective Communication

Customer Service

Active Listening

Problem Solving

Time Management

Data Entry

Persuasion Skills

Telephone Etiquette

Specialization

calls