Telecalling / Customer Relationship Management Professional

Key Responsibilities :

• Telecalling/CRM Activities : Perform telecalling or CRM activities based on established strategies and guidelines to engage customers effectively.

• Customer Interactions : Engage with customers via phone calls, emails, or other communication channels to provide information, gather feedback, and address inquiries.

• Data Management : Maintain and update customer databases, ensuring data accuracy, completeness, and compliance with data privacy regulations.

• Lead Nurturing : Support lead generation and lead nurturing efforts by following up with potential customers and providing relevant information.

• Customer Feedback : Collect and document customer feedback, complaints, and suggestions, forwarding them to the appropriate departments for resolution or improvement.

• Training and Development : Participate in training sessions and workshops to enhance telecalling or CRM skills and product knowledge.

• Technology Utilization : Utilize CRM software and telecalling tools effectively to manage customer interactions and maintain records.

• Provide regular reports on telecalling or CRM activities, including call logs, conversion rates, and customer interactions.

• Ensure that all telecalling or CRM activities adhere to relevant regulations, including data privacy and telemarketing guidelines.