Telecalling Executive

English Communication is mandatory

Job Summary

We are looking for a Telesales Executive who will be responsible for generating leads, contacting potential customers, explaining products/services, handling customer queries, and converting prospects into customers. The ideal candidate should have excellent communication skills, a positive attitude, and a strong target-oriented approach.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Generate and qualify leads through telephone calls.
• Explain company products/services clearly and effectively.
• Understand customer requirements and recommend suitable solutions.
• Follow up regularly with interested prospects.
• Convert leads into successful sales and achieve monthly targets.
• Handle customer queries and resolve basic concerns professionally.
• Maintain accurate records of calls, leads, follow-ups, and sales in the CRM.
• Build and maintain positive relationships with customers.
• Coordinate with the sales and operations teams.
• Prepare daily and weekly sales reports.
• Follow up on pending orders/payments wherever required.

KRA / KPI

• Number of outbound calls made
• Qualified leads generated
• Lead-to-conversion ratio
• Monthly sales/revenue achievement
• Follow-up effectiveness
• Customer engagement and retention
• CRM/data accuracy
• Achievement of assigned sales targets
• Daily productivity and call quality

Required Skills

• Excellent verbal communication skills
• Strong convincing and negotiation abilities
• Good listening and interpersonal skills
• Target-oriented and self-motivated
• Ability to handle rejection and work under pressure
• Basic knowledge of MS Office and CRM software
• Good follow-up and relationship-building skills
• Professional and positive attitude

Eligibility Criteria

• Graduate in any discipline preferred.
• 02 years of experience in telesales, telecalling, inside sales, or customer service.
• Freshers with good communication and convincing skills may also apply.
• Candidates comfortable with making outbound calls will be preferred.

Key Competencies

Communication | Customer Focus | Persuasion | Negotiation | Result Orientation | Follow-up | Teamwork | Accountability | Time Management | Positive Attitude