Telecalling Executive

ORN Vacation Pvt. Ltd. is hiring a Telecalling Executive / Telesales Executive / Customer Support Executive for our team in Hebbal, Bengaluru.

We are looking for candidates with 1–3 years of experience in Telecalling, Telesales, Outbound Calling, Customer Support, Customer Service, BPO, Call Centre, Lead Follow-Up or Inside Sales.

The role involves making outbound calls, handling customer enquiries, following up on leads, understanding customer requirements, providing accurate information, maintaining customer records and supporting the sales and customer service process.

The ideal candidate should have good communication skills, strong follow-up ability, confidence on calls and a customer-focused approach.

Key Responsibilities

• Make outbound calls to customers and prospective leads.
• Handle inbound customer calls whenever required.
• Follow up on enquiries, leads and pending customer requests.
• Understand customer requirements and provide relevant information.
• Explain products, services, packages or offers clearly and confidently.
• Support lead conversion through regular follow-ups.
• Handle customer queries and concerns professionally.
• Maintain accurate records of calls, follow-ups and customer interactions.
• Update lead status and customer details in CRM or internal systems.
• Coordinate with Sales, Customer Support and Operations teams when required.
• Follow up with interested customers until closure or resolution.
• Maintain a high standard of customer communication and service quality.
• Meet assigned calling, follow-up, productivity and conversion targets.
• Follow company scripts, processes, policies and SOPs.
• Escalate customer issues to the relevant team when required.

Required Skills & Qualifications

• 1–3 years of experience in Telecalling, Telesales, Customer Support, BPO, Call Centre, Inside Sales or similar roles.
• Good verbal communication skills in English and Hindi.
• Strong telephone etiquette and customer-handling skills.
• Experience with outbound calling and lead follow-up.
• Ability to explain information clearly and confidently over calls.
• Good persuasion, negotiation and convincing skills.
• Strong follow-up and coordination abilities.
• Basic knowledge of MS Office, Excel, email and computer applications.
• Experience using CRM or lead management systems will be an advantage.
• Ability to work in a fast-paced and target-driven environment.
• Strong attention to detail and accurate record keeping.
• Customer-focused and result-oriented attitude.

Preferred Candidate Profile

Candidates with previous experience as a Telecaller, Telecalling Executive, Telesales Executive, BPO Executive, Customer Support Executive, Customer Service Executive, Call Centre Executive, Inside Sales Executive or Lead Generation Executive will be preferred.

Experience in outbound calling, inbound calling, lead generation, lead follow-up, customer engagement, telesales or customer service will be an advantage.

Experience in the travel, tourism, hospitality, BPO, sales or service industry will be preferred.

Candidates residing in or around Hebbal, Bengaluru / Bangalore will have an advantage.

Immediate joiners and candidates with a short notice period are preferred.

What We’re Looking For

We are looking for a confident, proactive and result-oriented Telecalling Executive who is comfortable speaking with customers, following up on leads and maintaining professional communication.

The ideal candidate should be comfortable handling outbound calls, inbound calls, customer enquiries, lead follow-ups and sales support while meeting daily and monthly productivity targets.

If you have experience in Telecalling, Telesales, BPO, Customer Support, Customer Service, Outbound Calling, Inside Sales or Lead Generation and are looking for a Telecalling Executive job in Bangalore, we would like to hear from you.

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person