Telecalling Executive

Role & responsibilities

Actively engage with customers to promote the Loyalty Program, ensuring maximum enrollment and participation.
Loyalty Program Management: Assist customers in understanding and utilizing loyalty benefits such as reward points, cashback offers, discounts, and seasonal schemes.
Address customer queries, concerns, and escalations related to the loyalty program in a timely and professional manner.
Maintain accurate customer records and loyalty program data, ensuring proper documentation and updates in the system.
Support marketing initiatives by coordinating loyalty campaigns, promotions, and communication with customers.

Preferred candidate profile

• Strong interest in Customer Experience, Client Engagement, and Relationship Management.
• Good verbal and written communication skills in English and local language (Hindi & Telugu).
• Basic understanding of customer service principles and willingness to learn.
• Comfortable in handling calls, follow-ups, and customer interactions.