Telecalling Executive

Roles & Responsibilities

• Make outbound calls to prospective students and parents and introduce Intellea's courses and programs
• Understand each student's education background, interests and career goals to identify interested prospects
• Explain course details, benefits and learning format clearly
• Follow up regularly with interested and pending leads
• Schedule counselling calls or meetings with the Academic Counselling team
• Handle incoming enquiries and pass detailed academic questions to the right team
• Update lead status, call outcomes and follow-up dates in the CRM
• Maintain daily call records and achieve calling and appointment targets
• Coordinate with the Counselling, Sales and Operations teams for smooth lead handover

Skills & Requirements

• 2-3 years of experience in telecalling, inside sales, education sales or lead generation
• Excellent communication skills in Tamil and English
• Confident, polite and persuasive on phone calls
• Good listening, follow-up and time-management skills
• Basic knowledge of CRM tools or Google Workspace
• Comfortable working with daily and monthly targets