Telecalling Executive

Job Description: BPO Associates

Position Title: BPO Associate

Location: Bangalore

Department: Business Process Outsourcing (BPO)

Reports To: Team Leader / Supervisor

Summary:

The BPO Associate will handle inbound and outbound calls, provide customer support, process

transactions, and deliver a high-quality service experience to our clients' customers. The ideal

candidate will be a strong communicator, capable of multitasking, and committed to maintaining

customer satisfaction.

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound customer calls in a courteous and

professional manner.

• Problem Solving: Address customer inquiries and resolve issues promptly, providing

accurate information and ensuring customer satisfaction.

• Data Entry: Accurately process orders, applications, forms, and requests according to

established procedures.

• Documentation: Maintain detailed records of customer interactions, transactions,

comments, and complaints.

• Escalation: Identify and escalate priority issues to the appropriate resources for

resolution.

• Compliance: Adhere to company policies, procedures, and regulatory requirements.
• Performance Targets: Meet or exceed performance targets, including call handling

metrics, customer satisfaction scores and daily appointment or revenue target.

• Continuous Improvement: Participate in training sessions and team meetings to

improve knowledge, skills, and performance.

• Team Collaboration: Work collaboratively with team members to achieve common

goals and support each other in handling customer interactions.

Qualifications:

• Education: High school diploma or equivalent; a bachelor's degree is a plus.
• Experience: At least 1 year of previous experience in a sales target based similar

process or voice based BPO environment is preferred.

• Skills:

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Proficiency in using computers and relevant software applications.

Ability to handle multiple tasks simultaneously in a fast-paced environment.

Good organizational and time management skills.

Flexibility to work on Sundays and till 9 pm (for male candidates). For female