Telecalling Executive

Roles and Responsibilities

• Maintain accurate records of client interactions using CRM software.
• Collaborate with internal teams to resolve issues promptly and efficiently.
• Develop strong understanding of clients' needs and preferences to provide personalized support and solutions.
• Identify opportunities to upsell/cross-sell services to existing clients, resulting in increased revenue growth.
• Manage client relationships through effective communication, ensuring high levels of satisfaction and retention.

Desired Candidate Profile

• 1-3 years of experience in telecalling or a related field (BPO/Call Centre).
• Strong focus on customer service, sales, or account management.
• Excellent communication skills with ability to build rapport with diverse groups.
• Proficiency in MS Office applications (Word, Excel) for data entry and record-keeping purposes.