Telecalling Executive

Designation: Telecalling Executive

Industry: Hospital / Healthcare / IVF

Job Summary

We are looking for a Telecalling Executive to handle patient enquiries, follow-up calls, appointment coordination, and provide accurate information about hospital/IVF services.

Key Responsibilities

• Handle inbound and outbound calls professionally.

• Respond to patient enquiries and provide relevant information.

• Follow up with patients regarding consultations, treatments, appointments, and enquiries.

• Schedule and confirm patient appointments.

• Maintain proper records of calls, enquiries, and follow-ups.

• Coordinate with doctors, counsellors, reception, and other departments when required.

• Convert enquiries into appointments and support patient retention.

• Make follow-up calls to previous and prospective patients.

• Explain hospital/IVF services clearly and politely.

• Maintain confidentiality of patient information.

• Achieve assigned calling and conversion targets.

• Handle patient concerns professionally and escalate issues when necessary.

• Perform other duties assigned by the department/in-charge.

Requirements

• Minimum 1 year of experience in telecalling/customer service; hospital experience preferred.

• Good communication and interpersonal skills.

• Malayalam and English communication skills required.

• Hindi/Tamil would be an added advantage.

• Basic computer knowledge.

• Ability to work in rotational shifts.

• Positive attitude and good convincing skills.

• Target-oriented and patient-friendly approach.

Preferred Skills

• Telecalling and follow-up skills

• Patient handling

• Customer relationship management

• Good communication

• Counselling and convincing skills

• Teamwork

• Time management

• Basic MS Office/computer skills

Location: Yana Hospital / Yana IVF Hospital

Experience: 1+ year preferred

Benefits:

• Cell phone reimbursement

Work Location: In person