Telecalling Executive

Role & Responsibilities:

• Handle inbound calls from patients regarding appointments and queries.
• Make outbound follow-up calls to patients.
• Help patients with appointment booking, rescheduling, and basic information.
• Understand patient requirements and provide the right assistance.
• Maintain basic call details and follow the defined process.
• Coordinate with the relevant internal teams whenever required.

Requirements

• Good communication skills in Hindi/English/Bengali
• Comfortable speaking with patients over the phone.
• Good listening skills and a polite, patient attitude.
• Comfortable working in flexible shifts ( no night shift)
• Immediate joiners preferred