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Telecalling Executive

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Onsite

Telecalling Executive

Caratlane

Telecalling Executive

Skills

CRM

12 days ago

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Important information


Contract type:

Permanent

Salary:

₹250,000 – ₹300,000 / year

Location:

Mumbai, Maharashtra, India

Work mode:

Onsite

Published on:

13 October 2026

What they need


  • Connect with customers regarding jewellery orders and repair requests
  • • Provide regular updates on order/repair status and delivery timelines
  • • Follow up on pending orders and repair cases
  • • Coordinate with Production, Repair, QC, Stores and Dispatch teams
  • • Track cases until successful closure
  • • Handle customer queries and escalate issues when required
  • • Maintain accurate CRM/ERP records and follow-up trackers
  • • Ensure timely communication and a positive customer experience

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