Telecalling Executive

Job highlights

• 1–3 years telecalling experience in education or related sectors, strong spoken clarity, CRM and WhatsApp Business proficiency
• Qualify student enquiries, book and reconfirm counselling sessions, manage inbound/outbound calls, log call outcomes accurately

What makes this role different:

You are not cold-calling strangers off a purchased list. Almost everyone you call has already sat through a My careerZ session at their school, attended a fair or webinar, or taken an assessment your job is to reach them while the interest is still warm, find out where the student actually stands, and book the counselling session that moves them forward. Counselling, shortlisting, application support and visa guidance are free to the student, so you are never asking for money on a call. You will be measured on qualified counselling sessions that actually happen, not on dials logged.

What you will do

• Work the daily call list from school and campus sessions, fairs, webinars, digital campaigns and referrals first contact within 24 hours of a lead landing.
• Qualify every enquiry: students grade or graduation year, stream, intake, destination interest, budget indication and who the decision-maker at home is.
• Book counselling appointments for the counselling team and reconfirm the day before, because show-up rate is your number, not just booking rate.
• Revive dormant and unconverted databases from earlier intakes in structured cycles rather than random dialling.
• Handle inbound calls, WhatsApp enquiries and web form responses with the same speed and courtesy as outbound.
• Log every call outcome, disposition and next action in the CRM the same day, accurately.

Where your calls come from:

School & campus - Students and parents from VIBGYOR and partner-school sessions, orientation talks, assessment drives and campus fairs highest intent, shortest window to call

Digital & campaign - Enquiries from ads, landing pages, webinars, WhatsApp and social speed of first response decides conversion; multiple attempts across different time slots

Database & referrals - Past enquiries, unconverted leads from previous intakes, sibling and parent referrals worked in planned revival cycles with a defined script and offer

Preferred candidate profile:

• 1–3 years in outbound or inbound telecalling, preferably education, edtech, BFSI or services; exceptional freshers with strong spoken clarity will be considered.
• The stamina to hold 60–80 quality conversations a day without losing warmth on the last call of the day.
• Clear, confident English plus Hindi and Marathi; an additional regional language is a real advantage.
• Comfort with a CRM, dialler and WhatsApp Business tools, and with daily and weekly targets.
• Patience with anxious parents, and the discipline to record what actually happened on a call rather than what looks good on the sheet.
• The integrity to never promise an admission, a scholarship, a visa or a job on the phone, and to route real counselling questions to a counsellor.

Desirable: exposure to study abroad, test prep or K–12 admissions enquiries; hands-on use of LeadSquared, Zoho or Salesforce; familiarity with WhatsApp Business flows.