Telecalling Executive

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns related to banking services.
• Process customer requests, provide accurate information, and escalate issues when necessary.
• Meet daily/weekly targets for call handling, sales conversion, and customer satisfaction ratings.
• Maintain a high level of product knowledge to effectively address complex customer queries.

Job Requirements :

• 1-3 years of experience in BPO sales or telesales industry.
• Strong communication skills with excellent verbal fluency in English language.
• Ability to work on night shifts (rotational) with flexibility to adapt to changing schedules.