Telecalling Team Lead

Job highlights

• Bachelor's degree with 2+ years in telecalling, telesales, or CRM and team handling experience
• Manage inbound/outbound calls, lead follow-ups, team performance, CRM records, and coordinate sales operations

Job Title: Telecalling Manager

Company: GoGreen Charging India Private Limited
Department: Sales & Customer Relations
Location: Chennai, Tamil Nadu
Experience: 25 Years
Employment Type: Full-Time
Qualification: Any Bachelor's Degree

Job Description

We are looking for a result-oriented Telecalling Manager to manage customer enquiries, lead follow-ups, telecalling operations, and sales coordination. The candidate will be responsible for monitoring lead conversion, managing team performance, maintaining customer relationships, and achieving business targets.

Key Responsibilities

• Manage inbound and outbound calling activities.
• Handle customer enquiries and follow up on leads from various sources.
• Monitor lead status, customer follow-ups, appointments, and conversions.
• Manage and guide the telecalling team to achieve targets.
• Coordinate with Sales, Operations, and Service teams.
• Maintain customer databases, call logs, and CRM records.
• Prepare daily, weekly, and monthly performance reports.
• Handle customer queries and ensure timely communication.

Required Skills

• Excellent communication and interpersonal skills.
• Telecalling, telesales, and lead management.
• Team management and leadership skills.
• Customer relationship management.
• Sales coordination and target achievement.
• MS Excel, Google Sheets, and CRM software.
• Reporting and documentation skills.

Eligibility Criteria

• Bachelor's degree in any discipline.
• Minimum 2 years of relevant experience in telecalling, telesales, or customer relationship management.
• Experience in team handling and target-based sales is preferred.
• Strong follow-up, negotiation, and customer-handling skills.

Industry: EV Charging / Electric Vehicle Infrastructure
Functional Area: Sales & Business Development
Role: Telecalling Manager