TeleCollector Collection Specialist

· Placing phone calls, text messaging, emails to past due clients. Responsible for Inbound and Outbound calls
· Organizing customer files and records in the system
· Recording of payments
· Monitor commitment schedule of clients
· Administrative work for the collection department like filing of documents, photocopying, scanning, sorting of documents etc.
· Responsible for account research, including skip tracing – ensuring that borrowers contact and information are updated
· Advise customers of necessary actions and strategies for debt repayment and possible legal actions for non-payments and bouncing check issued.
· Persuade customers to pay amounts due or avail easy payment programs like the restructuring and compromise agreement.
· Skip Tracing/ Field work.