Telecom Billing Analyst

About AMI Strategies

AMI Strategies partners with Clients to drive optimal business results by managing the technical, financial and operational processes and data for their Technology Estate. Serving Clients in every continent, AMI offers a suite of global solutions which encompasses full management and integration of invoices, assets, and orders within the global IT budget.

Job Summary

We are looking for an energetic Billing Analyst who will own the technology and utility invoice accuracy on behalf of AMI’s clients. Direct and administer a work effort to deliver AMI Strategies services in compliance with agreed Contract and Statement of Work. Passionate about vendor invoice accuracy.

Summary/objective

Client Service Analyst is responsible for AMI’s client invoice accuracy, including audits to ensure compliance with agreed Contract and AMI Strategies Statement of Work.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Operates as the point of contact regarding the client/vendor invoice accuracy relationship.
• Builds and maintains strong, long-lasting, trusted advisor relationship with client base.
• Ensures the timely and successful delivery of our dispute management activities according to client statement of work.
• Clearly communicates the progress of monthly/quarterly initiatives to internal stakeholders and client, if required.
• Forecasts and tracks key account metrics for dispute management activities.
• Escalates internally with AMI and/or Client stakeholder vendor dispute activities appropriately.
• Facilitates discussions between vendors and clients to ensure thorough resolution of disputes and discrepancies
• Investigates telecom/utility charges as needed to provide clarity to both client and vendor amid dispute negotiations
• Other duties as directed.

Supervisory Responsibilities

No formal supervisory responsibilities.

Work environment

Flexible work environment with core business hours.

Physical demands

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Travel required

Some travel may be required.

Required education and experience

• Demonstrated ability to communicate, present and influence credibly and effectively.
• Proven ability to manage multiple client accounts at a time.
• Attention to detail.
• Strong abilities in Excel; pivot tables, macros, and more.
• Extremely organized and understands how to prioritize.
• Excellent listening, negotiation, and persuasion skills.
• Excellent verbal and written communications skills.

· Ability to manage and prioritize work effectively with minimal supervision.

Preferred education and experience

• BA/BS degree or equivalent preferred
• Background in Telecommunications, Technology
• Understanding of technology industry and/or utility invoices and/or other relevant experience.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Livonia, MI 48152 (Required)

Ability to Relocate:

• Livonia, MI 48152: Relocate before starting work (Required)

Work Location: Hybrid remote in Livonia, MI 48152