Telecom Customer Service Representative - (Davao Site)

A phone that suddenly stops working. A bill that doesn’t make sense. Internet that isn’t cooperating. A new plan someone wants to understand before signing up.

For customers, these can be frustrating moments. Your job is to make them simpler.

As a Telecom Customer Service Representative, you’ll be the person customers turn to when they need help with their mobile, internet, account, or telecom services. You’ll listen to what’s happening, figure out what needs to be done, and guide each customer toward a clear solution.

You’ll learn the products, systems, and tools along the way. More importantly, you’ll develop the ability to solve problems, communicate clearly, and handle real conversations with different kinds of people.

This isn’t about reading answers from a screen. It’s about knowing how to help.

Key Responsibilities

• Speak with customers through phone, chat, or other support channels about their telecom services.
• Help with concerns involving mobile plans, internet services, billing, accounts, devices, connectivity, and service features.
• Listen carefully and ask the right questions to understand what the customer actually needs.
• Investigate issues and walk customers through practical solutions step by step.
• Explain products, services, charges, and processes in a way that’s easy to understand.
• Help customers choose suitable products or services when there’s a relevant opportunity to do so.
• Use digital tools and internal systems to review account details and manage customer requests.
• Document conversations and actions accurately so customers don’t have to repeat themselves.
• Coordinate with other teams when a concern requires additional support.
• Stay up to date with changes in products, plans, promotions, and services.
• Turn difficult conversations into better customer experiences through patience, clarity, and good judgment.

Qualifications

• Good spoken and written English.
• Comfortable talking to different types of people and adapting your communication style.
• Confident using computers, smartphones, apps, and digital platforms.
• Able to understand a problem, work through the details, and explain the solution clearly.
• Curious about technology and willing to learn how telecom products and services work.
• Patient when dealing with frustrated customers and unexpected situations.
• Someone who listens before jumping to an answer.
• Able to manage information accurately and stay organized.
• Willing to work shifting schedules, weekends, and holidays when required by the business.
• Previous experience in customer service, retail, sales, telecommunications, technical support, hospitality, or a contact center is a plus.

How to Apply

Send your updated resume to: wor••••••••••••••••••@gmail.com
Subject line: CSR- Telecommunications Acc.- Davao Site!**