Telecom Engineer/ Architect

About Cogent InfoTech

At Cogent InfoTech, we believe in creating opportunities that empower individuals and transform organizations. With over 23 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Job Title: Telecom Engineer/ Architect

Location:Orlando, FL

Contract

Hybrid Role

Job Summary

Candidates whose experience is primarily limited to phone installations, station programming, moves/adds/changes, help desk support, cloud-hosted phone systems, or endpoint support will not be a fit for this position.

Job Responsibilities

• Install, configure, administer, troubleshoot, upgrade, and support on-premises Avaya Aura servers and applications.
• Troubleshoot complex voice, SIP, server, application, gateway, and network-related issues.
• Plan and perform system upgrades, patches, migrations, and maintenance activities.
• Troubleshoot SIP signaling, RTP/media, call routing, voice quality, trunking, endpoint registration, and interoperability issues.
• Support Avaya media gateways, analog and digital interfaces, VoIP endpoints, and carrier connectivity.
• Troubleshoot integrations between Avaya systems and third-party telecommunications applications.
• Perform root-cause analysis of recurring or complex system issues.
• Provide advanced technical support and guidance to other telecommunications team members.
• Work with network, server, security, carrier, and vendor teams to resolve complex technical issues.
• Maintain technical documentation, system diagrams, configurations, and operating procedures.
• Assist with system architecture, capacity planning, disaster recovery, lifecycle planning, and telecommunications modernization efforts.

Required

• Avaya Aura Communication Manager
• Avaya System Manager
• Avaya Session Manager
• Avaya Session Border Controller for Enterprise
• Avaya Aura Messaging
• Avaya Aura Application Enablement Services
• Avaya Call Management System
• Avaya G450 and G650 Media Gateways
• SIP trunking and enterprise VoIP
• Analog and digital telecommunications technologies
• Enterprise networking and TCP/IP
• VLANs, QoS, DNS, DHCP, routing, NAT, and firewalls
• Linux-based server administration
• Virtual server environments
• SIP and RTP troubleshooting
• System logs, traces, packet captures, and diagnostic tools
• Application and server upgrades and migrations

Preferred Qualifications

• Extensive experience supporting large, distributed enterprise Avaya environments.
• Strong troubleshooting and root-cause analysis skills.
• Experience integrating telecommunications systems with third-party applications.
• Experience with VMware or similar virtualization platforms.
• Strong understanding of voice networking, SIP, Clients, gateways, carriers, and PSTN connectivity.
• Ability to independently manage complex technical issues and projects.
• Strong documentation and communication skills.
• Avaya, networking, VMware, Linux.

Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply

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