Telecom Networking Engineer

Job Summary

As a member of NCR Voyix Telecom Network Engineering team, the Engineer will have responsibility for monitoring, supporting, and handling incidents and requests of Genesys cloud infrastructure Cisco IPT in a global multi-location contact center, corporate and branch office environment. Delivery of systems and technologies to enhance the customer experience through advanced technology development and execution on technology strategies for voice, data, and video services.

Responsibilities

• Experience with multi-site GENESYS PureCloud configurations for a multi-location contact center.
• Operational Knowledge of Cisco Call Manager, Unity Connection.
• Basic knowledge of call routing in Cisco IPT design.
• Able to configure jabber for Windows, Android Mac.
• Able to analyses call routing like Local, National International Call.
• Experience with PureInsights reporting platform.
• Data Networking (Genesys routing/switching, QOS).
• Monitoring and Reporting Applications.
• Telecommunications: FXO/FXS/PRI/T1/DS3 Circuits Signaling Protocols.
• Basic knowledge of leased Line, MPLS SD-WAN.
• Working knowledge of Cisco Routers Switches.
• Basic knowledge of Cisco Meraki.
• Able to upgrade switch/router IOS.
• Has the interest to learn new technologies.
• Process to raise Cisco TAC case working experience with Cisco TAC.
• General Architecture (LAN/WAN Networks).
• SIP, Mgcp, SS7 other VoIP protocol basic call flow.
• Configuration and creation of VLAN.
• Sound knowledge of DNS and Infoblox tool.

Non-Technical Skills

• Overall, 2-4 years of experience.
• General Attributes: (Strong written, verbal, MS-Office Application skills).
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Excellent Client Relations Skills.
• Good Mentoring Skills (technical and process).
• Extremely flexible, ability to form outstanding working relationships.
• Skilled at working within a team-oriented, collaborative environment.
• Highly self-motivated and directed.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal and oral communication skills.
• Ability to conduct research into hardware and software issues and products as required.
• Ability to present ideas and solutions in user-friendly language to key project and management personnel.

Education

Bachelors degree in computer science, information systems, or engineering from an accredited college or university.

Work Conditions

• 24x5 weekend On-call support or 24x7 as required.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.