Telecom Operations & Reporting Supervisor

About the Role

We are looking for Supervisor-level professionals to support telecom operations across two key areas: Project & Field Operations and Reporting & Business Intelligence.

Depending on your experience and strengths, you may be considered for the track that best matches your expertise. Both tracks require strong leadership, stakeholder coordination, operational understanding, and the ability to drive performance and timely delivery.

Key Responsibilities

Track 1: Project & Field Operations

• Supervise project and field operations to ensure deliverables, timelines, quality standards, and client requirements are met.
• Coordinate with Project Coordinators, QA, Operations, clients, and field personnel to monitor project progress and resolve operational issues.
• Monitor team productivity, efficiency, manpower requirements, and project targets; implement action plans for performance gaps.
• Address personnel concerns, attendance, prioritization, urgent activities, and other operational matters while promoting accountability and compliance.
• Validate project accomplishments and supporting documentation for billing and ensure required reports are complete and accurate.
• Attend client meetings and operational reviews, provide project updates, and coordinate corrective actions.

Track 2: Reporting & Business Intelligence

• Lead the preparation of Performance Review Board (PRB) and client-facing presentations, translating operational KPIs into clear executive insights.
• Drive reporting automation and dashboard development using tools such as Power BI, Looker Studio, Tableau, and advanced Microsoft Excel.
• Analyze performance gaps, churn drivers, outage trends, and other operational indicators to identify root causes and actionable recommendations.
• Establish and enforce reporting standards, data-quality controls, reporting deadlines, and report-freeze requirements.
• Coordinate with Billing and Operations stakeholders to analyze the impact of operational KPIs on billing deductions and disputed penalties.
• Guide the reporting/analytics team and ensure accurate, consistent, and timely delivery of periodic and ad-hoc reports.

Other Responsibilities

• Support cross-functional projects and business initiatives, as assigned.
• Provide operational or reporting support during peak periods, audits, or business-critical activities.
• Perform ad hoc analysis, reporting, and other related duties based on business requirements.

Qualifications

• Bachelor's degree in a relevant field.
• 3–5 years of relevant experience, preferably within the Telecommunications, Managed Services, or related industries.
• Supervisory, team leadership, or people management experience.
• Strong communication, coordination, problem-solving, and stakeholder management skills.
• Ability to work under pressure and meet strict project, operational, or reporting deadlines.

For Project & Field Operations candidates:

• Experience in telecom project delivery, field operations, last-mile installation/repair, manpower coordination, or similar environments.

For Reporting & Business Intelligence candidates:

• Advanced Microsoft Excel skills, including Macros, Power Query, and complex formulas.
• Experience with Power BI, Looker Studio, Tableau, or similar dashboard tools.
• Strong data visualization and executive presentation skills.
• Ability to translate operational KPIs such as MTTR, Churn, and Availability into business insights.

What We're Looking For

We are looking for experienced telecom supervisors who can lead people, manage operational performance, and work effectively with internal and external stakeholders.

Depending on your background, you may be considered for a Project & Field Operations or Reporting & Business Intelligence track.

The ideal candidate is a strong leader, analytical and results-oriented, with excellent communication and problem-solving skills. Whether your strength is field/project execution or reporting, analytics, and business intelligence, you should be able to turn operational requirements into measurable results.