Telecom Project Manager

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 Telecom Project Manager

The Telecom Project Manager works to assist managers with the coordination of internal resources, third parties, meetings, and information. They organize projects with the goal of getting them completed on time and within budget.

Job Description

Five9 is a dynamic growing company is seeking to hire a Telecom Project Manager.  This task involves monitoring project plans, schedules, work hour budgets, and organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner.

To be successful as a Telecom Project Manager, you will need to be able to work on tight deadlines, be competent in using Microsoft Project, Word, and Excel, and have exceptional verbal, written, and presentation skills. Relevant experience of at least three (3) years is preferred for consideration.

Primary Responsibilities:

• Managing Telecom cases
• Managing 10DLC, TFN and short code Registration from inception to completion
• Managing Number Reputation Management Projects (Number Profiles, Number Management (Adding/Editing/Deleting), Number Registration Process, Health Check and Risk Rating, Remediation)
• Monitor port requests from inception to completion.
• Monitor NRM from inception to completion.
• Initiate and maintain regular communications with customers, Porting and Numeracle Team
• Review and verify the order, review required information to provide services requested, schedule/coordinate service installation and communicate milestone dates with Customer and/or Vendor.
• Serve as a liaison between Porting team, other internal teams, and end users for porting requests.
• Serve as a liaison between Numeracle Team, other internal teams, and end users for NRM Projects.
• Provide better understanding to customer on the number porting process.
• Provide better understanding to customer on the NRM.
• Manage Number Transfer issues that fall outside the normal process.

Required Qualifications:

• Minimum 3 years’ experience in related field, Networking or telecom projects preferred.
• Exceptional verbal, written and presentation skills.
• Ability to work effectively both independently and as part of a team.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Project, Word, Excel, and Outlook, Salesforce.
• Knowledge of file management, transcription, and other administrative procedures.
• Ability to work on tight deadlines on multiple active projects.
• Willing to work in US time or night shift schedule.

Work Location: This role is hybrid and requires 2 days a week in office.

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Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.