Telemarketer

Job Summary:

We are seeking a dedicated and professional Tele Caller to manage customer communications, payment follow-ups, collection reminders, and client relationship management. The ideal candidate will be responsible for interacting with new and existing customers, ensuring timely follow-ups, and supporting business growth through effective customer engagement.

Key Responsibilities:

• Contact new and existing customers through outbound and inbound calls.

• Perform regular follow-ups regarding pending payments, overdue accounts, and financial commitments.

• Provide timely payment reminders and maintain records of customer responses and commitments.

• Coordinate with customers regarding documentation, account updates, and service-related queries.

• Build and maintain positive relationships with customers to ensure long-term engagement.

• Communicate company updates, services, and business initiatives to customers.

• Handle customer inquiries professionally and provide appropriate assistance.

• Maintain accurate call logs, customer records, and follow-up schedules in the system.

• Escalate unresolved issues to the concerned department when required.

• Achieve assigned customer service, collection, and follow-up targets.

Qualifications:

• Any Graduate / Undergraduate.

• Experience in Telecalling, Customer Support, Collections, Recovery, or Finance Industry preferred.

Skills Required:

• Excellent communication and interpersonal skills.

• Strong follow-up, negotiation, and customer handling abilities.

• Ability to manage collection reminders professionally and courteously.

• Good organizational and record-keeping skills.

• Proficiency in Tamil, English.

• Basic computer knowledge and CRM handling skills

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person