Telemarketer

Description:

Position Summary:

The Telemarketer will make phone calls to solicit sales and service.

Essential Functions:

The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Use prepared scripts to persuade individuals to purchase a particular product or service.
• Expectation is 100 calls per day and an average of two (2) appointments per day
• Collaborate with Sales Manager to establish telemarketing goals and to develop scripts.
• Modifies scripts to better address the interests, needs, or concerns of customers.
• Answers questions from and provides information describing products and services to call recipients.
• Receive technical training Including on-site training to better learn products and services.
• Gathers and records customer information in CRM system.
• Compiles telephone numbers and names of potential customers from a variety of sources including telephone directories, leads from vendors, reply cards, and lists purchased from other organizations.
• Follows up on initial sales contacts via telephone, email, and other correspondence.
• Quote small planned maintenance agreements for prospective customers promptly after phone discussion.
• Performs other related duties as assigned.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent preferred.
• Pleasant and polite telephone manner.
• Able to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.
• Self-motivated with a strong sense of customer service.
• Ability to work as a team with internal and external parties.
• Have solid organizational skills with the ability to multi-task.
• Conducts self in a manner which enhances the image of the company and promotes customer loyalty.
• Understands the importance of support staff to the sales process and develops a working team relationship to accomplish goals.
• Exhibits an energetic, good-natured, positive attitude; exceptional ability to engage prospective clients, identify customer’s needs, listen, analyze, respond and solve customer’s problems. Must be persuasive and confident while being diplomatic and tactful.
• Proficient with MS Office products and ability to quickly learn software programs.

Physical Demands:

• Ability to work in an office environment with long-term use of a phone and computer with continuous sitting and some walking, bending, reaching, kneeling and standing.
• Individual will be regularly required to speak and listen. In addition, will be required to frequently stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift 15 pounds.
• Must wear and use proper PPE at all times when in the shop/warehouse area.